How to Order your Betta Splendens
After you have picked the Bettas you are interested in, please send me an email at bettas@justonemorebetta.com and tell me the codes corresponding to the fish you want. I will also need your postal code and some more information (see below). I will then reply with the exact shipping cost and place the fish you want ON HOLD until payment is received. If payment is not received iwithin 7 days of the order, the fish will be placed back into the active stock list.Payment may be made by paypal or money order. All prices and fees are in Canadian dollars. At this time, JustOneMoreBetta.com can only ship within Canada.
When placing an order, please include the following information:
1) List of fish requested (along with the proper codes)
2) Your name
3) Full address (including postal code)
4) Your phone number
5) Method of payment
JustOneMoreBetta.com Shipping Policy
Shipping will be by Canada Post unless otherwise requested. All Bettas will be shipped by next-day delivery unless you specifically request three-day delievery. However, overnight delivery is strongly recommended for the health of your bettas.Your bettas will be double bagged and placed in a cardboard box lined with styrofoam. The fish will not be fed the day before shipment to reduce the production of waste in the bag. Shipments will be sent on Monday or Tuesday only. A tracking number will be sent to you, and I ask that you please ensure you are available to accept the delivery.
All orders will include a box fee of $5.00. When required due to cooler weather conditions, a heat-pack fee of $4.00 will be added to your order.
Local pickup is available. No box fee will be charged if you have your own container for transporting the Bettas.
Receiving your Bettas
When you receive your order of Bettas, please open the box slowly, away from bright light. This is less stressful on the fish. Float the bag inyour aquarium for 15 to 20 minutes to bring the water in the bag up to the aquarium water temperature. Open the bag and release the Bettas into your aquarium. The fish will be stressedout so it may take a day or two for their true colours to return.Tip: feed your fish shortly after you release them into your tank. By the time you release the fish, it has been several days since their last proper meal, and a meal of a good quality fish food will help them feel at home.
The Betta "Arrive Alive Guarantee"
I do have an "arrive alive" guarantee for your bettas. This only applies if you choose to have your fish shipped by next-day delivery.The following rules apply:
1) You must be available at the time of delivery. If the fish arrives dead, you will be refunded the cost of the fish, or a similar replacement fish (when available) will be sent.
2) Shipping will not be refunded.
3) In order to receive a refund, you MUST send me a clear picture of the dead fish in the UNOPENED BAG within three hours of receiving the fish. No exceptions are accepted.
Bettas will sometimes nip their own tails when stressed (for example, during shipping). I guarantee the fish will be sent in prime condition but cannot guarantee that they won't nip their fins during transit.